TATIANE ÉLYSÉE
SECRET LUXURY. ETERNAL ESSENCE
SHIPPING & RETURNS
Shipping Policy
At Tatiane Elysee, we carefully process every order to ensure it reaches you as smoothly as possible.
Processing Time
Orders are typically processed within 1–5 business days after payment confirmation.
Shipping Time
As our products are shipped directly from our international suppliers, delivery times may vary depending on your location and local postal services.
Estimated delivery time within the United Kingdom is typically between 8–22 business days.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email so you can monitor your shipment's progress.
Delays
While we strive to meet all estimated delivery times, occasional delays may occur due to customs inspections, public holidays, weather conditions, or high shipping volumes.
Shipping Costs
Shipping costs are calculated at checkout and displayed before payment is completed.
Need Help?
If you have any questions regarding your order or delivery, please contact us at:
supporttatianeelysse@gmail.com
We are always happy to assist you.
Return & Refund Policy
At Tatiane Elysee, we are committed to providing a positive shopping experience for every customer.
As our products are shipped directly from our international suppliers, return requests are reviewed on a case-by-case basis.
Damaged, Defective or Incorrect Items
If your item arrives damaged, defective, or different from the item ordered, please contact us within 48 hours of delivery and provide clear photographs of the issue.
Once reviewed, we may offer a replacement, partial refund, or full refund, depending on the circumstances.
Order Cancellations
Orders may only be cancelled before they have been processed and dispatched.
Change of Mind
If you wish to return an item because you have changed your mind, please contact us within 14 days of receiving your order.
To be eligible for a return, items must be unused, unworn, in their original condition, and returned with all original packaging and tags attached.
As our products are shipped directly from international suppliers, customers may be responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
Once the returned item has been received and inspected, any eligible refund will be processed to the original payment method.
We encourage customers to carefully review product descriptions, sizing information, and images before placing an order.
Contact Us
If you have any questions regarding your order, please contact our customer support team at:
supporttatianeelysee@gmail.com
We are always happy to help