Question 1

How can I track my order?

Accepted Answer

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link.
Please allow a few days for tracking information to become available after dispatch.
If you have not received your tracking details or need assistance, please contact our customer support team at support@tatianeelysee.com.

Question 2

How long does delivery take?

Accepted Answer

Orders are typically delivered within 8–22 business days after dispatch.
As our products are shipped directly from our international suppliers, delivery times may vary depending on your location, local postal services, customs procedures, and seasonal demand.
Once your order has been dispatched, you will receive a tracking number so you can follow its journey every step of the way.

Question 3

Can I return an item?

Accepted Answer

Yes. If you wish to return an item, please contact us within 14 days of receiving your order.
To be eligible for a return, the item must be unused, unworn, in its original condition, and returned with all original packaging and tags attached.
As our products are shipped directly from international suppliers, return shipping costs may be the responsibility of the customer unless the item is damaged, defective, or incorrect.
Please refer to our Return & Refund Policy for full details or contact our customer support team for assistance..

TATIANE ÉLYSÉE

SECRET LUXURY. ETERNAL ESSENCE

FAQ

Frequently asked questions

How can I track my order?

How long does delivery take?

Can I return an item?

TATIANE ÉLYSÉE

supporttatianeelysee@gmail.com