Shipping Information

At Tatiane Élysée, we are committed to delivering your order as quickly and efficiently as possible.

Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Once your order has been dispatched, you will receive a confirmation email with tracking information.

Delivery Times

Estimated delivery times:

• United Kingdom: 5–10 business days

• Europe: 7–15 business days

• International: 10–20 business days

Please note that delivery times are estimates and may vary due to customs procedures, seasonal demand or courier delays.

Order Tracking

All eligible orders include tracking information.

You will receive a tracking number via email once your order has been shipped, allowing you to monitor your parcel's journey.

Shipping Costs

Shipping costs are calculated at checkout based on the delivery destination and selected shipping method.

From time to time, we may offer free shipping promotions.

Customs & Duties

International orders may be subject to customs duties, taxes or import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product or shipping price.

Delivery Issues

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team and we will be happy to assist you.

Contact Us

For any shipping-related enquiries, please contact our customer support team.

Thank you for shopping with Tatiane Élysée.

Returns & Refunds

At Tatiane Élysée, we want you to love every piece you receive. If for any reason you're not completely satisfied with your purchase, we're here to help.

Return Window

You may return eligible items within 30 days of receiving your order.

Return Conditions

To be eligible for a return, items must:

• Be unworn, unused and in their original condition• Have all original tags attached• Be returned in the original packaging whenever possible• Show no signs of damage, washing, alteration or excessive use

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or faulty:

• Earrings• Personal care products• Beauty and cosmetic accessories• Gift cards

Faulty or Incorrect Items

If you receive a damaged, defective or incorrect item, please contact us within 7 days of delivery. We will work with you to resolve the issue as quickly as possible.

Refunds

Once your return has been received and inspected, we will notify you of the approval status of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged or sent incorrectly.

We recommend using a tracked delivery service, as Tatiane Élysée cannot be responsible for returns lost during transit.

Exchanges

At this time, we do not offer direct exchanges. If you would like a different size, colour or style, please place a new order after your return has been processed.

Contact Us

If you have any questions regarding your order, returns or refunds, please contact our customer support team. We are always happy to assist you.